Policys

Privacy Policy

TrackerThings Privacy Policy

1. Introduction

Welcome to TrackerThings. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. Please read it carefully to understand how we handle your data.

2. Information We Collect

We may collect the following types of information:

Personal Details: Name, email, phone number, and other contact information.
Technical Data: IP address, browser type, operating system, and device details.
Usage Data: How you interact with our website, products, and services.
Marketing Preferences: Your choices about receiving marketing or communications from us.

3. How We Use Your Information

We use your information to:

Run and maintain our website and services.
Improve and personalise your experience.
Analyse how you use our website and services.
Develop new features, products, or services.
Communicate with you for customer service, updates, or marketing.
Process transactions and manage orders.
Prevent fraud and meet legal requirements.

4. How We Share Your Information

We may share your information:

With service providers who help us operate our website and services.
During business deals like mergers or acquisitions.
With affiliates, who follow this Privacy Policy.
With business partners to offer you products, services, or promotions.
When required by law, such as for court orders or legal processes.

5. Security of Your Information

We use technical, administrative, and physical safeguards to protect your data. However, no security system is completely foolproof, and no data transmission method is entirely secure.

6. Your Data Protection Rights

Depending on where you live, you may have rights to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data (under certain conditions).
Limit or object to how we process your data (under certain conditions).
Request a transfer of your data to another organisation or to you.

7. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and we encourage you to check it regularly. Updates take effect when posted.

8. Contact Us

If you have questions about this Privacy Policy, please reach out through our website.

Shipping Policy

TrackerThings Shipping Policy

1. Order Processing

All orders are processed within 2 business days after receiving your order. You’ll get another email when your order’s tracking information is assigned.

2. Australian Shipping Rates and Estimates

Shipping costs for your order are calculated and shown at checkout.

3. Order Status

After your order is dispatched, you’ll receive an email with your tracking number. Allow up to 48 hours for the tracking information to activate. Once active, your parcel is with Australia Post, and they handle delivery from there. For any delivery issues or delays, please contact Australia Post directly.

4. Lost Goods

Once your order is handed to Australia Post, it’s out of our control. Australia Post is solely responsible for delivery. If your order is lost in transit or stolen after delivery, we cannot accept liability, and you should contact Australia Post. Your purchase is insured up to $100.

5. Warranty Returns

If an item becomes faulty within one year of purchase due to a defect, we’ll cover all related shipping costs for reimbursement. Shipping costs for returns of non-faulty items are the buyer’s responsibility.

Return Policy

Track

Stay Secure

1. Overview

At TrackerThings, we stand by the quality of our products. This Return Policy outlines the conditions under which you can return items purchased from us. Please read it carefully to understand your options.

2. Warranty Returns

We offer a 1-year warranty on all TrackerThings products. If an item becomes faulty due to a manufacturing defect within one year of purchase, we will cover the cost of return shipping through reimbursement and provide a replacement or repair, at our discretion. To process a warranty return:

Contact us through our website to initiate the return.
Provide proof of purchase and details of the fault.
Return the item in its original packaging, if possible.

3. Non-Warranty Returns

We do not offer refunds or exchanges for change of mind, incorrect purchases, or non-faulty items (e.g., flat battery). Shipping costs for returning non-faulty items are the buyer’s responsibility.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund and cover return shipping costs, provided the issue is verified. Include photos of the damage or incorrect item when contacting us.

5. How to Return an Item

To return an eligible item:

Contact us via our website to request a return authorization.
Pack the item securely, preferably in its original packaging.
Include proof of purchase and a description of the issue.
Ship the item to the address we provide. We recommend using a trackable shipping service.

6. Contact Us

For questions or to start a return, please reach out through our website. We’re here to help ensure your experience with TrackerThings is positive.

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